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DiamCalc questions page 1page 2

 

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I am getting an error message "HASP not found" when I try launching DiamCalc. What should I do?

  1. Check that you plugged HASP key into a USB slot of the computer. Plug it in and run DiamCalc and check for the presence of the error. If error is still present, go to the next step
  2. Check that you see a red light on the end of the HASP key that shines continuously. If there is no red light reinstall the driver from here. After the red light shines in the HASP run DiamCalc and check the presence of error. If error is still present, go to the next step.
  3. If HASP key is blinking then please try to install firmware update. You might need to run an update three times before the HASP key comes to the normal condition with continuous lighting. If HASP key continues blinking after the update contact us to change the HASP key. If the HASP key shines continuously, run DiamCalc and check the presence of error. If the error is still present, go to the next step.
  4. Check that your type of HASP key corresponds with the type of program and replace the program with a new version if necessary. There are HASP4 key and HASP HL types of keys. Look at pictures here Please download the corresponding DiamCalc distributive. DiamCalc 3.2 and later versions are available only for HASP HL type of key. If you want to replace the HASP 4 key with HASP HL key please fill the form. Run DiamCalc and check the presence of the error. If the error is still present, go to the next step.
  5. Check that you run DiamCalc under Administrative rights. In not, please log on under administrative rights and run DiamCalc and check presence of the error. If the error is still present, go to the next step.
  6. Please try to disable antivirus/antispyware software temporary and run DiamCalc.exe once again. Check presence of the error. If the error is still present, go to the next step (please leave antivirus/antispyware software disable before you get success in running of DiamCalc. After you can enable software and check error. If it is still present then most probably you have to change antivirus software or its settings. Contact us for recommendations about antivirus programs. If DiamCalc works properly after disabling of antivirus software then it is probably you have change antivirus software. Contact us again for recommendation about antivirus program.
  7. Please try to reinstall HASP driver. You should first delete the driver and then install it once again. Run DiamCalc and check presence of the error. If the error is still present, go to the next step.
  8. If all above steps donít help please contact the developers and inform us about your Operation system: type, language, 32-bit or 64-bit, version of service pack; computer configuration: CPU, Graphics card, Motherboard.

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