DiamCalc questions page 1page 2

Installation, Registration, Re-installation and Upgrade If I change or restore a computer, laptop or operational system and would like to reinstall DiamCalc 2.8.0 what should I do? If I change or restore a computer, laptop or operational system and would like to reinstall GemCalc what should I do? If I were to reinstall DiamCalc 2.8.0 on new OS would that change the Registration key? When I want to run DiamCalc I get an alert box: "This software has expired. lease obtain a newer version from our websites ..." The Program does not start after this message. We tried to reinstall but with no effect. Please give me your advice I am getting an error message "HASP not found" when I try launching DiamCalc. What should I do ? I upgraded my DiamCalc to version 3.0 and purchased the special hasp. But when I upgraded my computer to Windows 7, DiamCalc no longer works properly. It comes up, but when I click on any of the menu items, the program locks up and will not respond to any demands. How do I correct this? Since updating to Windows 8.1 my HASP drivers aren’t working. Will you be making an update of them? HASP key Unfortunately our USB Hasp key is broken. What shall we do? System Requirements What graphics card I need to view and record images and video in HDR? Are DiamCalc and GemAdviser compatible with Vista? Can DiamCalc be installed on an Apple computer? How do we arrange for use DiamCalc on a new notebook? DiamCalc features What is the difference between DiamCalc and DiamCalc Pro ? Is it possible to export SARIN (SRN) files into STL format using DiamCalc? Why is the DXF format not loaded into my DiamCalc? How does DiamCalc decide which facet gets azimuth value 0.0 degree in the reports? What does  Moon facets mean? What do colors mean in Parameters quality and Proportions section? If I have two dmc files how can I see stone from one dmc with lighting from another dmc? Without changing pozition and spectrum of stone What is the using of View distance if we have the Head distance? Is it possible to show two simultaneous views of a diamond and to change the parameters of one of them to compare its appearance? Can DiamCalc work with different type of gemstones, Sapphire, Quartz, Topaz etc.? How can I work in DiamCalc with arbitrary cut? I have a registered DiamCalc version 3.0. I have to make an appraiser of a cushion, but I do not have any 3D model of a cushion. I tried to download the cushion from PACOR but they do not work on DiamCalc. What can I do? What is new in the DiamCalc? Gem Adviser What is the main purpose of GemAdviser? Is it possible to export an image generated by the GemAdviser into JPG or other raster format? Is it possible to export the animation produced by GemAdviser into AVI or MOV formats? Cut Designer How to make a concave contour like Heart shape or Star shape in the Cut Designer? DLL Cuts What is the difference between DLL cut and cut made with Cut Designer? What program do I need to view and edit DLL file? DiamCalc Color I would like to know about fancy colour diamond optimization software. What is the price and what would be procedure to acquire that fancy colour diamond optimization software? General I know that each brilliance analyser has different results. How accurate is the Brilliance calculated by DiamCalc? Can I use the DiamCalc results and mention them an appraisal that the brilliance of a particular stone is Good to Very Good? How do the DiamCalc results compare with a Brilliancescope or any other hardware based unit? What is orientation X, Y, Z of the model in DiamCalc relatively to the model in GemCad? What quality of images we are able to print from DiamCalc?

top   next If I change or restore a computer, laptop or operational system and would like to reinstall DiamCalc 2.8.0 what should I do? There are two options for DiamCalc 2.8.0 users: The first option is to reinstall DiamCalc 2.8.0 on your computer and send us registration number and we will send you a registration number key back. The second option is to upgrade your version to the HASP version for only 65 Euro and you will get HASP key and versions of DiamCalc 3.0 and 3.2 Beta. We recommend you to use the Second option because: In this case you will get HASP key and will be able to download the program onto an unlimited number of computers and plug the key into any computer. If you will restore the operating system or change laptop or computer then you will be able to use DiamCalc without any additional request to support by just plugging of HASP key and installing the driver and distributive You will get an updated version DiamCalc 3.0 or the latest version DiamCalc 3.2 The latest version - DiamCalc 3.2 All updates of the software will be available only for users with HASP version of DiamCalc First option If you select First option: Download DiamCalc 2.8.0 version from web page and install it Run program and you will see the message: Press OK and you will see Software registration window: Copy registration number from this window by Copy / Paste commands and send it us via OctoNus Support Service Second option If you select Second option fill the form here: http://www.ideal-scope.com/dcupgrades/myform.html top   next